Togather quality assurance program

Modified on Tue, 16 May 2023 at 11:00 PM

We pride ourselves on only working with the best-in-the-business, guaranteeing our customers an exceptional experience, no matter who they book. To do this, it’s vital for us to maintain high expectations of our suppliers not just upon signup but throughout our relationship with them.

All suppliers are required to agree to our Supplier terms when they join Togather, and any breaches to our terms may be subject to penalties (as laid out in section 3 of the terms). If terms are breached, disputes are handled on a case-by-case basis and broadly follow the guidelines below.

Penalty	Offence
Level 1 Supplier receives a written warning Supplier is assigned 1 penalty point	Supplier cancels a booking, or causes a cancellation < 60 days prior to event date without sufficient reason or evidence
	Supplier arrives late to an event
	Supplier does not provide agreed quality of service
	Supplier continues to disintermediate after an initial warning (Sharing of personal contact information, websites, social media and/or offering a lower rate off platform)
	Supplier is unprofessional at event
	Supplier does not use Feast It iZettle/Payment system and/or intentionally does not log all sales (applies to public events)
	Supplier fails to provide required H&S docs and proper safety equipment (applies to public events)
	Supplier fails to abide by onsite vehicle movement schedule (applies to public events)
	Supplier consistently quotes the incorrect bar type for drinks enquiries
Level 2 Supplier receives written and verbal notice Account is suspended (Event matches disabled, Open Events disabled, business no longer marketed) Supplier is assigned 2 penalty points	Supplier has demonstrated two level 1 offences
	Supplier cancels a booking, or causes a cancellation, < 45 days prior to event without sufficient reason or evidence
	Supplier is unprofessional, rude or abusive to customer and/or Feast It team
	Supplier continues to disintermediate despite being given several warnings
	Supplier approaches a Feast It customer inciting future business outside of Feast It platform
	Supplier requests, solicits or accepts payment from Feast It customer via external off-platform payment methods
Level 3 Immediate account deactivation Supplier is assigned 3 penalty points	Supplier has demonstrated either several level 1 or a combination of level 1 and 2 offences
	Supplier fails to attend an event without good reason and or explanation
	Supplier continues to disintermediate after suspension
	Supplier ceases trading during an event

Disclaimer:

These are guidelines - as per section 4.3 of our terms, "we have the right to remove any supplier from our database, if we receive complaints about that supplier, or for any other reason at our entire discretion". Penalties will accrue, meaning if you have demonstrated more than one offence in any given section, the combined score will result in your overall penalty.

Example: Three penalty points will result in immediate account deactivation. This may be three points from a single level 3 offence, or a combination of level 1 or level 2 offences.

Togather quality assurance program

We pride ourselves on only working with the best-in-the-business, guaranteeing our customers an exceptional experience, no matter who they book. To do this, it’s vital for us to maintain high expectations of our suppliers not just upon signup but throughout our relationship with them.

All suppliers are required to agree to our Supplier terms when they join Togather, and any breaches to our terms may be subject to penalties (as laid out in section 3 of the terms). If terms are breached, disputes are handled on a case-by-case basis and broadly follow the guidelines below.

Level 1

Supplier receives a written warning

Supplier is assigned 1 penalty point

Supplier cancels a booking, or causes a cancellation < 60 days prior to event date without sufficient reason or evidence

Supplier arrives late to an event

Supplier does not provide agreed quality of service

Supplier continues to disintermediate after an initial warning (Sharing of personal contact information, websites, social media and/or offering a lower rate off platform)

Supplier is unprofessional at event

Supplier does not use Feast It iZettle/Payment system and/or intentionally does not log all sales (applies to public events)

Supplier fails to provide required H&S docs and proper safety equipment (applies to public events)

Supplier fails to abide by onsite vehicle movement schedule (applies to public events)

Supplier receives written and verbal notice

Account is suspended (Event matches disabled, Open Events disabled, business no longer marketed)

Supplier is assigned 2 penalty points

Supplier has demonstrated two level 1 offences

Supplier cancels a booking, or causes a cancellation, < 45 days prior to event without sufficient reason or evidence

Supplier is unprofessional, rude or abusive to customer and/or Feast It team

Supplier continues to disintermediate despite being given several warnings

Supplier approaches a Feast It customer inciting future business outside of Feast It platform

Supplier requests, solicits or accepts payment from Feast It customer via external off-platform payment methods

Level 3

Immediate account deactivation

Supplier is assigned 3 penalty points

Supplier has demonstrated either several level 1 or a combination of level 1 and 2 offences

Supplier fails to attend an event without good reason and or explanation

Supplier continues to disintermediate after suspension

Supplier ceases trading during an event

Disclaimer:

Example: Three penalty points will result in immediate account deactivation. This may be three points from a single level 3 offence, or a combination of level 1 or level 2 offences.