This is your first opportunity to sell your business to the customer and make sure you stand out from the crowd. Here are our three top tips on how to write a great opening message.

  1. Make it personal
    Include the customer’s name and open with a greeting specific to their event, e.g. “Congratulations on your engagement!”. You can set up quote templates for different event types to make your message appear personalised in just a few seconds. 

  2. Show some personality
    Customers aren’t just interested in your service, they want to know you personally and that you will be a positive addition to their event. Show them your friendly personality and tell them a little about yourself and why you’ll be the best fit for their event.

  3. Stand out
    If you can do anything to go above and beyond, make sure to mention it! If you’re a caterer, why not highlight some dishes you think would work perfectly for this specific event. Or, if you’re a photographer and you've worked at the customer's venue, or one similar, make sure you drop that in. It can make all the difference! 

One last thing! Try to avoid mentioning prices of specific items. This might cause confusion as the figure in your message may not match what the customer sees in their quote summary. Their final price will include Feast It service fees. Including individual item prices may cause a delay in your quote reaching the customer.