Due to the valuable feedback we received from our community of suppliers, we have reviewed our cancellation policy as we continue our continuing commitment to you. The new policy aims to better support suppliers in the event of a Client cancellation.

From 10.06.2020, all bookings will have this cancellation policy applied.

If a customer cancels a booking: 

  • 48 hours or less before the event, you’ll receive 100% of the booking fee

  • 7 days or less before the event, you’ll receive 65% of the booking fee

  • 28 days or less before the event, you’ll receive 40% of the booking fee

  • 45 days or less before the event, you’ll receive 15% of the booking fee

  • More than 45 days before the event, you’ll receive 0% of the booking fee

This new cancellation policy covers customer cancellations on all bookings made after 10/06/20 and includes cancellations for reasons linked to COVID-19. You can see a full copy of the updated T&Cs here. For all bookings made before 10/06/20, the old cancellation policy stands. (Please email us to view the old policy).  

How should I let you know if my Client cancels a booking?

Get in touch with our team and we’ll handle all of the logistics and organise your payment entitlement (if applicable). 

What happens if I can no longer service an event?

In the rare event of a supplier cancellation, the client is entitled to a full refund if we can't find a replacement supplier. 

How long does it take to process the service fee?

We aim to process service fees within 7 working days of being notified of the cancellation. Your service fee return payment will come directly from Feast It after the original event date has passed. 

If you have any further questions regarding the new cancellation policy, please get in touch.