Amidst the COVID-19 situation, will customer events still go ahead?

Ultimately, it’s each individual customer’s choice as to whether their event goes ahead or not but please rest assured; we’re in regular communication with our customers and we will update you with any changes to bookings as quickly as possible. 

At this point, the government has not enforced a temporary ban on all events but should this happen, we’ll do all we can to support customers and suppliers and encourage postponement and rebooking rather than complete cancellation. 


If a customer cancels (due to government advice to do so), do we (as suppliers) still receive the booking fee?

If a booking is cancelled under reasons beyond either party's reasonable control including (but not limited to); government actions, epidemics or pandemics, it is classed under “Force Majeure”. 

Where a Force Majeure event has taken place, the standard cancellation policy no longer applies and unfortunately we will not be liable for your booking fee. For more information on our cancellation policy please refer to Supplier T&C’s


What is Feast It doing to protect suppliers from being negatively affected?

Although standard contracts do not apply in the event of a Force Majeure, it’s still our number one priority to protect and support our suppliers. To this end, we’ll endeavour to assist in the resolution of any payment dispute. Please note, we are unable to enforce the transfer of funds between parties. 

Each payment dispute will be handled on a case by case basis. If you’d like to enquire about a recent cancellation please get in touch with us at partners@feast-it.com 


Can I expect to see a decline in bookings during the pandemic? 
 

Feast It is working harder than ever to engage customers to book our suppliers but as government advice changes there may be cases of unavoidable cancellations, in which case our team is encouraging the postponement and rebooking of these events rather than complete cancellation. This means that we may start to see events pushed to later in the year, with a busier autumn/winter than usual.